Resume

Harold Casteel

Professional Summary

·        NetSuite Certified Administrator since 2014, 14 Years of Oracle NetSuite ERP solutioning, implementation, delivery, system administration and management experience.

·        30+ years of professional information technology experience.

·        Completed multiple Full life cycle Implementations with NetSuite; Solid experience with accounting (Order to Cash, Procure to Pay, General Ledger, Collections). sales force management (Opportunity, Proposal, Sales Orders, Forecasting, Territory Management and Quotas), inventory management (Purchasing and Fulfillment), product costing (routing, material cost, labor and overhead) including Light Manufacturing module which included assemblies and kits.

·        Completed NetSuite Essentials Course 2010.

·        Extensive background managing remote domestic and offshore teams and working directly with 3rd party vendors, including negotiating Service Level Agreements and management.

·        Technical and Functional Specifications for Integrations and Customizations.

·        Outstanding written and verbal communication skills.

·        Excellent presentation and organizational skills.

·        Strong leadership and management skills.

·        Operations experience across a variety of industries, high tech, software, services, healthcare, supply chain activities, materials planning, manufacturing, and information technology solutions.   

·        Strong personal work ethic leading by example and inspiring loyalty among internal teams, partners, and clients with ability to work well with all levels of management in cross functional groups, utilizing multiple technologies. 

Professional Experience

GRAIL, LLC, Menlo Park, California - a subsidiary of Illumina (ILMN NASDAQ)

May, 2022 - Present

ERP IT Manager

·     Helped develop, recruit and manage a team of NetSuite, Coupa and other system SaaS administrator professional to support GRAIL's Procurement, FInance and Supply Chain departments. My role is and was to build an ERP IT team,  to improve Oracle NetSuite, Coupa, SAP Concur, Workday Adaptive Insights, Floqast SaaS system implementations to deliver better ROI, more agile support, and lay the foundation for GRAIL's business to scale.

·     Developed a 6 years ERP Strategic Roadmap.

·     Led the project to achieve GxP ISO 13485 Validation for NetSuite and Coupa with CFR 21 Part 11 Digital Signatures for Purchase Orders from Validated vendors for GRAIL's product procurement processes.

·     Led the development of a robust ERP Change Management process to improve the service level all of the ERP systems with NetSuite and Coupa at the core with other integrated SaaS systems integrated to the ERP core applications.

·     Improve the Net Promoter score for the GRAIL business users who use GRAIL's NetSuite and Coupa instance.

Oracle Corporation Austin, TX (ORCL NYSE) oracle.com

January 2019 – April 2022

Consulting Solution Manager – Customer Success Oracle NetSuite

·        Consulting Solution Manager working directly with professional services delivery, technical services, sales, prospects/customers, NetSuite partners and NetSuite solution consultants and NetSuite solution architects to develop NetSuite solutions.

·        Solution blueprinting, pricing, contract creation and solution preparation, presentation and knowledge transfer to NetSuite professional services delivery teams.

·        Provide and collaborate on solutions for high technology, software and service industry verticals as well as fill in for general business as necessary which may include both internal Oracle NetSuite and external partner solutions.

·        Work remotely 100% out of Winter Park, FL with Oracle NetSuite prospects and customers domestically and internationally.

Capgemini NA, Inc, Chicago, IL Capgemini SE (CAP:EN Paris) www.capgemini.com

January 2017 - December 2018

Senior Application Consultant, NetSuite Solution Architect, Oracle Service Line

·        Senior NetSuite Consultant, NetSuite Solution Architect.

·        Advanced Manufacturing, Advanced Procurement, Warehouse Management, Advanced Inventory, Core ERP.

·        Identification of business use cases and development and execution of User Acceptance Test plans

·        Integration of inbound and outbound EDI with SPS Commerce into NetSuite

·        3PL Warehouse integrations

·        Multiple global entity management

·        Intercompany management.

·        Enterprise solutions for global clients.

·        Scope and document technical and functional solutions.

·        Managing onshore internal and external resources and vendors.

·        Direct report to the VP of NetSuite Practice, Oracle Service Line.

·        Work remotely from Winter Park, FL and travel on-site with Capgemini clients.

Cornerstone OnDemand Inc, (NASDAQ: CSOD) Santa Monica, CA http://csod.com

September 2014 – December 2016

Senior Finance Application Analyst / NetSuite Certified OneWorld Administrator 

·        Senior NetSuite Certified OneWorld Administrator responsible for all aspects of NetSuite Administration and Implementation support and NetSuite Sarbanes-Oxley Compliance for publicly traded company with 1650+ employees, 30 subsidiaries, 30+ subsidiaries globally, doing business in 191 countries with multiple currencies. Cornerstone is a leading global cloud software company providing innovative Learning Management Solutions for customers in the Fortune 500, mid-market, government and educational industries.

·        Managed integrations with Avalara, Celigo, Salesforce, AvidXchange PiraclePay, Silicon Valley Bank, HSBC, Mavenlink, Concur Expense, Concur Invoice, Blackline, Adaptive Insights, Fixed Asset Management, NetSuite Advanced Projects, NetSuite Case Management, NetSuite ODBC integrations, Advanced Revenue Recognition and management of multiple NetSuite Sandboxes.

·        Manage and work with NetSuite Technical Developers, NetSuite Professional Services, NetSuite Partners and the NetSuite Account Manager across multiple implementations and NetSuite integrations with 3rd party software solutions.

·        Day to day NetSuite OneWorld Administration, managing multiple NetSuite integrations, NetSuite implementation management including scripting and workflows. information technology project prioritization and resolution of data management issues.

·        Responsible for the development of Business Requirement Documents and Statements of Work for NetSuite implementations and Statements of Work and their approval with company management and Executives.

·        Senior Finance Manager and Direct report to the Chief Financial Officer and Chief Operating Officer.

Red Book Connect LLC, Alpharetta, GA http://redbookconnect.com

October 2013 – September 2015

NetSuite Certified OneWorld Administrator and Implementation Manager

·        Senior NetSuite Certified OneWorld Administrator responsible for all aspects of NetSuite support for 450+ employees, 8 subsidiaries covering 18 time zones, including subsidiaries in the United States with 3 US locations, Australia and China. Red Book Connect is a global cloud software solutions company providing innovative technology for the restaurant, retail and hospitality industries.

·        Managed integrations with Avalara, Celigo, Salesforce, JIRA, WorkDay, ServiceNow, RightAnswers, Light Manufacturing, Adaptive Planning Budgeting and Forecasting, Advanced Projects, Advanced Project Accounting, Demand Planning, Fixed Asset Management, Issue Management, ODBC, Revenue Recognition and multiple NetSuite Sandboxes. Manage and work with NetSuite Technical Account Managers, NetSuite Professional Services as well as multiple NetSuite Partners and the NetSuite Account Manager.

·        Day to day NetSuite OneWorld Administration, NetSuite integrations Business Requirement Document development, SOWs and approval, NetSuite implementation management including scripting and workflows. Assists in IT project prioritization and data management issues.

·        Responsible for the development of Business Requirement Documents for NetSuite implementations and Statements of Work, and the subsequent implementations.

·        Direct report to VP of Corporate Information Technology and Chief Financial Officer

·        Travel within the United States to Austin, Denver and Alpharetta.

TechTheon Global Solutions LLC, Belmont, NC

October 2012 – October 2013

Partner

·        Information Technology managed services business providing websites, systems implementations, business class internet, network cabling, WorkEtc, Xero Cloud Accounting, OTRS/ITIL Help Desk, OpenERP, Accrisoft, Google Apps for Business, Cisco Routers, Meraki switches and wireless routers, Storagecraft backup, Egnyte backup, Synology NAS, Sarbanes–Oxley compliance services for businesses, disaster recovery.

·        Montcross Area Chamber of Commerce website http://montcrossareachamber.com

Bisque Imports http://bisqueimports.com

August 2010 – October 2012

Chief Technology Officer - NetSuite Administrator

Completed NetSuite Essentials Course 2010.

·        Managed all aspects of two NetSuite Implementations for two companies through GoLive.

·        Scoped the requirements, performed migrations of legacy accounting systems and custom ecommerce websites (SQL Server 2008R2, and Peachtree accounting software) on the NetSuite platform with advanced ecommerce, advanced warehousing and light manufacturing modules for two companies doing in excess of $7M per year in Ecommerce.

·        Performed all aspects of the data migration and implementation hands on, selected and managed 3 NetSuite partners, including an offshore software developer. 

·        Negotiated software licenses with NetSuite on behalf of the company for a 5-year period at very favorable terms.

·        Devised new company workflows.

·        Managed staff training. 

·        Customized NetSuite as necessary to meet the business requirements. 

·        Developed custom roles, custom searches, automated workflows, and custom forms as necessary. 

·        Managed extensive customization of the ecommerce web sites, warehouse management and demand planning with advanced inventory.

·        Served as NetSuite administrator and trained several NetSuite administrators.

·        Managed the company's development of written processes to document all workflows for the business’s first written standard operating procedures. 

·        Migrated company to full utilization of Google Apps, so virtually all aspects of the business were managed with cloud-based applications.

Implemented the following:

·        Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing)

·        Sales Force Management (opportunity, proposal, quotes, forecasting, territory management and quotas)

·        Sales Force Management and Marketing for Expense Tracking, Multi-currency, Commissions, Returns, and Team Selling.

·        Inventory Management (Purchasing and Fulfillment)

·        Product Costing (routing, material cost, labor and overhead) including Light

·        Manufacturing module which included assemblies and kits.

·        Support (case management) and managed the reporting of cases to NetSuite, which included discovering NetSuite bugs, and working with NetSuite to deploy fixes.

·        Project management

·        Ecommerce

·        Advanced warehousing.

MedlnFlow Inc., San Francisco, CA

1997 – 2001

Chief Technology Officer/Founder

·        Architected the company's products serving the Healthcare vertical with a focus on meeting the information technology needs of physician group practices and stand-alone surgical centers.

·        Raised $2.5 M of seed funding from qualified investors. 

·        Travelled nationally to develop the investor network, comprised primarily of physician leaders in various regions of the United States. 

·        Hired and managed 2 Stanford University MD PhDs specialized in Healthcare Information Technology. 

·        Architected and managed the development of the company's first products coded in Java.

·        100% Travel

Lighthouse Communications, San Francisco, CA

1994 – 1997

Founder/CEO

·        Managed the software development for business-to-business web applications Techspex.com on the AOL server platform, utilizing an object relational database. 

·        Served multiple businesses developing their online presence. 

·        Developed a multiple listing service for the New York Board of Realtors. 

·        Keynote Speaker for the Seybold Conference in San Francisco in 1996, speaking on the topic of database driven web sites. (Steve Jobs was in the audience).

·        Traveled 90%

US Navy, San Diego, CA

1984 – 1988

Medical Laboratory Technician

·        Hospital Corpsman specializing in Advance Medical Laboratory Technology.

·        Managed the daily laboratory reports to all physicians and departments at the US Naval Hospital San Diego. 

·        Served 1 year at sea on the USS Ranger CV61 (aircraft carrier) managing the medical laboratory completing 2 WestPacs.

Education

George Washington University San Diego Extension at the US Naval Hospital, Washington, DC

·        Associate Level training in Medical Laboratory Science (USN 0000/8506)

Certification

·        NetSuite Certified Administrator 2014

Military Service

·        Service Country: United States

·        Branch: US Navy

·        Rank: E5

·        Rating: 0000/8506

Awards

·        National Merit Scholar